Comments for Carson Research Consulting: Are you satisfied?

Comment on Using Technology to Reach Your Customers by qijoreza

qijoreza — Sat, 22 Aug 2009 15:18:09 +0000

qijoreza…

Comment on Using Technology to Reach Your Customers by VONHOUSER

VONHOUSER — Wed, 24 Jun 2009 13:29:17 +0000

Amy,

I do remember you! Thanks for reading my blog. Frankly, I haven’t heard that much about the use of new hardware, either, at least not in a way that community-based organizations can use. I agree that there is so much more that the field could be doing to use the amazing technologies out there that are routine for the private sector.

Taj

Comment on Using Technology to Reach Your Customers by Amy Germuth

Amy Germuth — Fri, 19 Jun 2009 19:46:53 +0000

Hi Taj -

You really hit on a key thing here and that is we need to drive business using new technology and social media - not let is drive us. While there is a lot of discussion on the use of new hardware in evaluation, little is being said or done about new software and apps. that can drive not only our business but evaluation use….

Hope you remember me from the cab we shared from Denver to the airport last AEA meeting!

Amy

Comment on Using Technology to Reach Your Customers by Karen Shaner

Karen Shaner — Thu, 18 Jun 2009 02:33:21 +0000

Taj,
I enjoyed very much your June 9 “customer focused” blog. MProgram Evaluation in the field of behavioral health and have always felt it “key” we address, at minimum, three issues. (1) access, (2) quality, and (3) costs. Quality, of course, being defined by the ‘customer’ who, without a doubt is also looking for ‘value’ (a combination of quality and cost).

Comment on If you don’t care, at least fake it by AndrewBoldman

AndrewBoldman — Thu, 04 Jun 2009 12:45:09 +0000

Hi, good post. I have been wondering about this issue,so thanks for posting.

Comment on If you don’t care, at least fake it by KrisBelucci

KrisBelucci — Tue, 02 Jun 2009 06:06:47 +0000

Great post! Just wanted to let you know you have a new subscriber- me!

Comment on Using Loyalty to Pry Your Customer Out of Their Hole…or Home. by Karen Shaner

Karen Shaner — Mon, 25 May 2009 22:32:36 +0000

This topic, needless to say, quite thought-provoking. Customer satisfaction, albeit a bottom line predictor of success, too ofter is overlooked. As the article points out, *key* is the need to think CREATIVELY about how to use technology while simultaneously focusing on the fundamental…

Comment on Just like Sisyphus by ArianaFuro

ArianaFuro — Wed, 13 May 2009 23:02:05 +0000

That was nice. Thank you for sharing this one.

Comment on Go the Extra Mile by JessicaSip

JessicaSip — Sun, 10 May 2009 16:40:04 +0000

Thanks for posting, definitely going to subscribe! See you on my reader.

Comment on Using Loyalty to Pry Your Customer Out of Their Hole…or Home. by Andy Gage

Andy Gage — Thu, 30 Apr 2009 18:25:29 +0000

I think one of the key factors here is that businesses have gotten away from the key component that drives customer satisfaction and loyalty and that is superior customer service.

In our daily likes we deal with people in customer service every day. We go to the grocery store, the dry cleaners, a department store or we have contractors out to our homes to get estimates for repairs. These are ordinary events. What makes them extraordinary is the customer service we may receive along the way.

I doubt you would tell your friends or even your family about your experience with these daily events. However, if someone provides you outstanding customer service you are going to tell someone about it. The minute that happens you have gone from just another customer to an advocate and possibly a loyal user.

Providing great customer services costs nothing but can have a tremendous impact on a company’s bottom line and its long term viability.